--- title: Acquisition Policy canonical_url: https://vasoriginals.com/en/legal/refunds last_updated: 2026-07-10T21:07:09.069Z --- # Acquisition Policy ### Preamble This Acquisition Policy governs the conditions under which a completed acquisition may be disputed, returned, or remedied. It should be read in conjunction with the VAS Acquisition Terms. VAS operates on a foundational principle: every work sold through the platform is permanently withdrawn from the catalogue. There are no second chances, no resale listings, and no returns as a matter of preference. This is not a restriction — it is the architecture of singular ownership. The Collector who acquires a work from VAS acquires the only version that will ever exist commercially. That said, VAS takes its curatorial responsibility seriously. If a work arrives damaged, or if it materially departs from what was represented on the platform, the Collector has a clear and supported path to resolution. This policy defines that path, precisely and without ambiguity. This policy is governed by the laws of the Arab Republic of Egypt, including the Egyptian Civil Code (Law No. 131 of 1948) and applicable Egyptian consumer protection legislation. --- ### 1. The Permanence Principle When a work is acquired through VAS, two things happen simultaneously and irrevocably: First — the Artwork is permanently removed from the VAS catalogue. It cannot be re-listed, re-offered, or made available to another collector in any form. This is enforced at the platform level by architecture, not discretion. Second — a Certificate of Authenticity is issued to the Collector, confirming singular ownership. The Certificate states, without qualification: no reproduction will be issued in any form, in perpetuity. These two facts define the nature of the transaction. An acquisition on VAS is not a purchase with a return window in the conventional retail sense. It is a transfer of custodianship — from artist to platform to collector — of an object that exists once and will not be replicated. All acquisitions are therefore considered final upon a Confirmed Sale, subject only to the specific, defined conditions set out in this policy. --- ### 2. Conditions Under Which a Remedy is Available VAS recognises two conditions under which a Collector is entitled to a remedy after a Confirmed Sale. **Condition A — Damage in Transit** If the Artwork arrives at the Collector's address in a condition that is visibly damaged — meaning physical damage to the canvas, panel, frame, or surface that was not present in the platform listing or documented in the condition report at the time of sale — the Collector is entitled to initiate a damage claim. **Condition B — Material Misrepresentation** If the Artwork delivered to the Collector materially departs from its published description in a way that a reasonable person would consider significant, the Collector is entitled to initiate a misrepresentation dispute. Material misrepresentation includes: incorrect dimensions beyond a 5% tolerance, incorrect medium, incorrect year of creation where the year was explicitly stated, or delivery of an artwork other than the one acquired. Material misrepresentation does not include: colour variation between screen display and physical artwork, minor discrepancies in size within a 5% tolerance, or subjective differences in the perception of texture, depth, or finish — all of which are inherent to original art and to the limitations of digital photography. --- ### 3. Damage in Transit — Full Process **3.1 Notification Window** The Collector must notify VAS of visible damage within 48 hours of delivery. Notification must be submitted via the curator contact channel (email or the platform's contact form). Notifications submitted after 48 hours from the confirmed delivery timestamp will not be considered under this policy. **3.2 Documentation Required** The Collector must provide, at the time of notification: - Clear photographic evidence of the damage, showing the affected area in full. - A photograph of the outer packaging as it was received, showing any external damage to the packaging. - The order confirmation reference number. - The collector's full name and delivery address as used at point of acquisition. Documentation that is incomplete will delay assessment. VAS will notify the Collector of any missing items within one business day. **3.3 VAS Assessment** VAS will assess the claim within three business days of receiving complete documentation. Assessment may include consultation with the Artist, review of the condition report prepared at the time of intake, and review of the dispatch documentation and logistics record. **3.4 Outcome — Confirmed Damage** If VAS confirms that damage occurred during transit and was not present at the time of dispatch: - **Option 1 — Full Refund.** VAS issues a full refund of the Sale Price plus VAT paid. The refund is processed to the original payment method within seven business days of the confirmation. For Curator Close and White-Glove acquisitions, refund is processed by bank transfer or InstaPay to the details provided at acquisition. VAS arranges and funds the return collection of the Artwork from the Collector's address at no cost to the Collector. - **Option 2 — Restoration.** Where the damage is assessed to be minor and where the Artist and VAS agree that professional restoration is appropriate, VAS will facilitate restoration at VAS's expense and return the restored work to the Collector. This option is only available with the Collector's explicit consent. The Collector is not obliged to accept restoration in lieu of a refund. The Collector's preference governs. **3.5 Outcome — Disputed Damage Assessment** If VAS and the Collector reach different assessments of the damage — specifically, where VAS's documentation indicates the damage was present prior to dispatch — both parties are encouraged to resolve the matter through good-faith correspondence. If resolution cannot be reached within ten business days, the dispute is referred to the competent Egyptian courts in accordance with the governing law provisions of this policy. **3.6 Ownership During Dispute** The Artwork remains in the legal ownership of the Collector during the assessment period. Until a refund is confirmed and the Artwork returned to VAS, the Collector retains custodianship and is responsible for the safe storage of the work. --- ### 4. Material Misrepresentation — Full Process **4.1 Notification Window** The Collector must notify VAS of a material misrepresentation dispute within seven calendar days of delivery. Notification must be submitted via the curator contact channel (email or the platform's contact form). Disputes raised after seven days from the confirmed delivery date will not be considered under this policy. **4.2 Documentation Required** The Collector must provide, at the time of notification: - A clear written description of the specific discrepancy between the platform listing and the delivered Artwork. - Photographic evidence where the discrepancy is visual. - The order confirmation reference number. - The Collector's full name and delivery address as used at point of acquisition. **4.3 VAS Assessment** VAS will assess the dispute within five business days of receiving complete documentation. Assessment includes a direct comparison of the delivered work against the platform listing, the Artist's condition report, and any written specifications provided prior to sale. **4.4 Outcome — Confirmed Misrepresentation** If VAS confirms that the delivered Artwork materially departs from its published description: - **Option 1 — Full Refund.** VAS issues a full refund of the Sale Price plus VAT paid. The refund is processed to the original payment method within seven business days of the confirmation. VAS arranges and funds the return collection of the Artwork. - **Option 2 — Renegotiation.** Where the Collector wishes to retain the Artwork and VAS and the Collector reach mutual agreement, the terms of the acquisition may be renegotiated at the Collector's discretion. No renegotiation is binding until confirmed in writing by both parties. The Collector's preference governs. **4.5 Outcome — Disputed Assessment** Where VAS and the Collector cannot agree on whether a material misrepresentation occurred, both parties are encouraged to resolve through good-faith correspondence within ten business days. If resolution cannot be reached, the dispute is referred to the competent Egyptian courts. --- ### 5. What This Policy Does Not Cover The following are explicitly outside the scope of this Acquisition Policy and do not constitute grounds for a remedy: **5.1 Change of Mind** A decision by the Collector to no longer wish to own the Artwork — for any reason — is not a grounds for return or refund. The platform's permanence architecture and the irrevocable nature of a Confirmed Sale mean that acquisition decisions are final once payment clears. **5.2 Colour Variation** Variation between the colour appearance of the Artwork on a digital screen and its physical appearance in the Collector's space is inherent to original art, to natural and artificial lighting conditions, and to the nature of digital display. VAS photographs every work to the highest achievable standard. Colour variation does not constitute misrepresentation. **5.3 Subjective Perception** Differences in the Collector's subjective perception of texture, brushwork depth, surface finish, or atmospheric quality — where these are not objectively measurable departures from the listing — are not grounds for a dispute. **5.4 Commissioned Works** Works commissioned specifically for a Collector are not subject to any return, refund, or remedy provision, except where damage in transit is confirmed under Section 3. **5.5 Late Notification** Claims submitted outside the notification windows defined in Section 3.1 (48 hours for damage) or Section 4.1 (seven calendar days for misrepresentation) will not be assessed. VAS's ability to investigate transit damage diminishes significantly beyond 48 hours. The notification windows are strict. **5.6 Third-Party Handling** If the Collector has transferred the Artwork to a third party — for storage, framing, installation, or any other purpose — prior to raising a dispute, VAS's ability to assess the original condition of the work is materially compromised. Claims arising after third-party handling are not covered under this policy. --- ### 6. Return Logistics When a return is confirmed under Sections 3 or 4: VAS arranges and funds the collection of the Artwork from the Collector's address within Cairo governorate. The Collector must ensure the Artwork is available for collection in the same packaging in which it was received, or in equivalent protective packaging. The Collector must not dismantle, re-frame, or alter the Artwork prior to return. For high-value works (Collector tier, 200,000 EGP and above), VAS's White-Glove logistics team manages the return in person. The Collector will be given a minimum of 24 hours' advance notice of the collection appointment. If the Artwork is returned in a condition worse than it was delivered — meaning the Collector has caused additional damage beyond what was claimed — VAS reserves the right to deduct the cost of remediation from the refund amount, to a maximum of 20% of the Sale Price, after providing the Collector with a written assessment and allowing five business days for response. --- ### 7. Refund Processing All confirmed refunds are processed as follows: - **Self-Serve Acquisitions (under 10,000 EGP):** Refunded to the original Paymob payment method within seven business days of the confirmed return. - **Curator Close Acquisitions (10,000 EGP and above):** Refunded by bank transfer or InstaPay to the account details provided at acquisition, within seven business days of the confirmed return. - **White-Glove Acquisitions (200,000 EGP and above):** Refunded by bank transfer within seven business days of the confirmed return. The assigned curator manages the refund process directly with the Collector. Refunds include the full Sale Price and the VAT paid. Delivery charges, where separately itemised, are included in the refund for confirmed damage or misrepresentation cases. --- ### 8. Artist's Warranty The Artist, under the terms of the VAS Artist Partnership Agreement, has warranted in writing that: - The Artwork is wholly original and the sole creative work of the Artist. - The Artist holds full, unencumbered ownership of the Artwork. - The Artwork is free from any prior claims, liens, or third-party interests. - The Artwork does not infringe any intellectual property or other legal rights. - The Artwork complies with Egyptian law and VAS's Shariah-compliance standards. Where a confirmed case of misrepresentation is attributable to a breach of the Artist's warranty, VAS reserves the right to pursue the Artist for the cost of the refund and any associated expenses under the terms of the Artist Partnership Agreement. This is an internal platform matter and does not affect the Collector's right to a full and prompt refund. --- ### 9. Governing Law and Jurisdiction This Acquisition Policy is governed by the laws of the Arab Republic of Egypt, including the Egyptian Civil Code (Law No. 131 of 1948) and applicable Egyptian consumer protection legislation. Any unresolved dispute arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the competent Egyptian courts, Cairo. --- ### 10. Contact All claims, disputes, and return requests must be initiated through the curator contact channel. VAS does not process claims through social media, WhatsApp, or telephone. Written submission via email or the platform's contact form is required to initiate any claim under this policy. ## Related links ### Site - [Home](https://vasoriginals.com/en) - [Gallery](https://vasoriginals.com/en/gallery) - [Artists](https://vasoriginals.com/en/artists) - [About](https://vasoriginals.com/en/about) - [Contact](https://vasoriginals.com/en/contact) ### Localization - [Arabic edition of this URL](https://vasoriginals.com/ar/legal/refunds) ### In this section - [Terms of service](https://vasoriginals.com/en/legal/terms) - [Privacy policy](https://vasoriginals.com/en/legal/privacy) ### Retrieval (machine-readable) - [LLMs index (plain text)](https://vasoriginals.com/llms.txt) - [Semantic sitemap (Markdown)](https://vasoriginals.com/sitemap.md) - [XML sitemap](https://vasoriginals.com/sitemap.xml)